Our aim is to despatch all orders placed before 5.00 pm (Monday-Friday) within 3-6 working days, subject to stock availability. Ultimate, Signature and Arabella collection will be dispatched within 5-10 working days. All custom engraving options will require an additional 2-3 working days. Working days are considered to start from the next working day when your order is received.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible. We will attempt to deliver your order to your delivery address but please be aware that, as we usually require a signature on delivery, if no one is home then you may need to collect your parcel from the courier depot. Please refer to the card left by the couriers if you miss delivery. Once an order has been dispatched and delivery is attempted, any orders returned back to us due to missed delivery will incur a delivery charge and a restocking fee of 25%.