All of our products are made to order by our highly skilled team. Each and every piece is custom made and arranged by hand. As all of our products are bespoke this means regrettably we cannot accept returns once work has started on your order. If you need to cancel an order please contact one our team in the first instance to see if this is possible. We aim to start working on your order on the same business day.
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also issue with a prepaid returns label. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. We will aim to provide you with a returns postage label.