All of our products are made to order by our highly skilled team. Each and every piece is custom made and arranged by hand. As all of our products are bespoke this means regrettably we cannot accept returns once work has started on your order. If you need to cancel an order please contact one our team in the first instance to see if this is possible. We aim to start working on your order on the same business day. Once an order has been dispatched and delivery is attempted, any orders returned back to us due to missed delivery will incur a delivery charge and a restocking fee of 25%.
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us.